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Package Performance Engineer

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Date: 25 Mar 2025

Location: Bangkok, TH

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

 

We are looking for Package Performance Engineer who will be primary customer contact & responsible for Primary package, packaging materials (include additional materials) and secondary packaging issues and claim settlement. Work both reactively & proactively towards customer 

What you will do

 


As our Package Performance Engineer, you will; 

 

  • Primary contact with your designated customer /customers staff and relevant colleagues for Primary Package & Packaging Material /Additional Material issues  
  • Troubleshooting and root cause analysis with aid of problem solving methodologies with responsibility of data quality and relevant sample collections and analysis, leading to clear root cause statement 
  • Drive and support, in agreement with the Key Account Management team, the communication with customers on Primary Package & Packaging Material /Additional Material issues  
  • Decide and support in settling packaging material and package performance related claims 
  • Support Issue resolution leader in developing and implementing
  • Conduct relevant basic customer training and support related to Packaging Material /Additional Material.

We believe you have

 

  • Minimum 3 years in a customer support /customer contact role
  • Exceptional communication skills, with ability to prioritize competing escalations.
  • Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
  • Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
  • Ability to remain calm, composed and articulate when dealing with tough customer situations
  • Ability to analyze system and network diagnostics to clearly articulate issue to customer and internal cross-functional team
  • Excellent troubleshooting skills and ability to work with cross-functional teams
  • Ability to learn new technologies quickly

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 08 April 2025.

If you have any questions about your application, please contact Wicha Sribanyen.

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »