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Customer Experience Expert

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Date: 8 Dec 2024

Location: Bangkok, TH

Company: Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

The Customer Experience Expert will be responsible for delivering outstanding customer experience with sound business knowledge securing customer growth in an integrated experience in the Customer Innovation Center (CIC). This role specifically focuses on hosting, facilitating and planning customers visits whilst managing a team of Visit executives and coordinators. The person is in charge of the CIC Bangkok facility.
This is a permanent position, and you will be based in Bangkok, Thailand reporting to Customer Experience Manager.
 

What you will do

As a Customer Experience Expert, you will:

  • Drive excellent and efficient CIC operations and ensure every touch point along the customer journey can create impressive experience and also addresses pain point/business challenge for the customers.
  • Facilitate customers meetings in CIC, coordinating with internal and external stakeholders to create the visit plan and execute accordingly. 
  • Engage 3rd parties to build an ecosystem to enhance CIC visit experience  
  • Manage daily operations on site, planning software, evaluate visit requests and liaising with planners for flexible schedule changes
  • Develop business acumen and present relevant topics during the customers’ meetings.
  • Identify and summarize action items for each visit and develop reports on relevant business & performance KPI’s.
  • Deliver on performance indicators: your success will be measured by Hit Rate / CIC performance / Customer Satisfaction

We believe you have

  • Bachelor's degree in Marketing/Communication, Business Administration, or a related field.
  • Minimum 5 years of experience. Customer facing skill is considered a plus.
  • Professionalism and excellent communication/presentation skills. 
  • Attention to details with the ability to think outside the box to propose solutions/suggest improvements. 
  • A collaborative mindset, being able to adapt to changes to achieve a common goal. 
  • CRM experience is considered a plus.
  • Fluency in written and spoken English and Thai. A 3rd language is considered a plus.

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

 

Apply now »