Title:  Services Key Account Manager

Job Summary

We are now seeking a dynamic and customer-focused Services Key Account Manager, as part of the Tetra Pak Services Sales Team, to manage and develop focused sales areas, and customer relationships from a Tetra Pak Services perspective.

As a Services Key Account Manager, you will be the key point of contact for the customer, not only looking to ensure that their operational issues are resolved in a timely manner but identifying their needs and delivering solutions to drive mutual growth.

The position is permanent and based in Greece. You will be travelling up to 50% of your time to our customer sites.

What you will do

You will work with our customers in the Food & Beverage industry and look for opportunities inside and outside our existing customer base to sell our Services Portfolio and grow our Market. As a Services Key Account Manager, you will Lead creation, implementation and follow up of sales and business strategy for a given area of responsibility or application. You will also Participate in resolution of technical issues by being responsible for communication with the customer.

Main responsibilities

• Lead understanding of customer needs through proactive continuous customer diagnosis and analysis
• Lead opportunity management, cross selling and up selling and fact-based value proposal, negotiate and close deals
• Lead growth of profitable service contracts
• Participate in creation, implementation and follow up of sales in plans for Key Accounts in collaboration with the rest of the SKAM team
• Lead creation service business plans in collaboration with portfolio, Services Account Representative (SAR) and Services Support Engineers (SSE)
• Lead services dimension in project lifecycle management to ensure new equipment is effectively handed over to services
• Lead creation of quality plans and participate in implementation and follow-up of targets

We believe you have

• A bachelor’s degree in Engineering
• Experience in the packaging or liquid food processing industry
• At least 5 years of technical/engineering Sales experience
• Experience from the service business is an advantage
• Business fluent proficiency in English is mandatory
• Professional experience with relationship management, commercial and/or customer-facing experience
• Ability to effectively identify and capture customer technical issues and tenaciously drive expedited solutions, in collaboration with our internal technical expertise
• The drive and capability to uncover new business opportunities and grow the business

You are a result orientated and self-driven person with a strong customer focus and the ability to work autonomously. You have a consultative and clear communication style and good presentation skills. Your networking skills are excellent and you have the ability to build long lasting relationships with internal and external stakeholders. You have a mindset towards life-long learning, with a curious mindset and the ability to take initiative in own development.