Service Engineer - Packaging

Job Summary

As a Service Engineer, you’ll lead the charge in delivering high-quality service to our customers at Tetra Pak Hellas S.A. From troubleshooting complex issues to training operators and supporting contract performance, you’ll play a key role in ensuring our equipment—and our customer relationships—run smoothly. 

As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers’ facilities. As someone who prides themselves on getting to the root of the problem, you’ll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That’s why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve. 

This is your opportunity to increase your knowledge, gain further experience in a hands-on position and build a meaningful career while helping us make an impact to be proud of —food, people, and the planet. 

The position is based in Athens or Patras, Greece and it is not open to career migration. 

What you will do

• Manage installations of filling lines - prepare customer site, set up the machine, build conveyors and provide support during the installation, 
• Plan, coordinate and execute the planned preventive maintenance activities to a high standard and in line with agreed procedures. 
• Ensure effective and reliable operation of Tetra Pak line equipment, reinstate the equipment into the production environment. 
• Analyze, troubleshoot and resolve technical malfunctions and breakdowns. 
• Conduct basic root cause analysis of the problem to ensure rapid resolution and/or escalation to appropriate colleagues. 
• Reduce customers’ operational cost, ensure a high level of customer satisfaction by providing high quality services. 
• Support product creation and life-cycle management. 
• Handle simple claims and provide technical support and guidance to escalated claims according to the claims processes, including root cause analysis. 
• Maintain accurate service reporting. 
• Report Facts & Figures/escalates through the software tools Tetra Pak provides. 
• Work in accordance with all safety regulations and requirements. Understand the importance of product quality and ensure a safe working culture in the team. 

We believe you have

• Bachelor’s degree or above in mechanical or electrical engineering. 
• Valid Mechanical and Electrical License. 
• High level of Greek and English language knowledge in written and verbally. 
• 3 years of practical experience in similar duties with good hands-on skills. 
• Skills in Automation and work experience in PLC programming. 
• Genuine interest in techniques and customer service with focus on quality 
• Willingness to travel: c. 70-90% of working time is required on customer sites (mainly in Greece, occasionally abroad). 
• Results oriented, accountable and team player attitude. 
• Dynamic, result-oriented with the ability to work independently. 
• Proactive, customer-first mindset, great communicator.