Service Delivery Manager Algeria

Job Summary

We are looking for a Service Delivery Manager who will take the responsibility of ensuring the quality of labour service delivery to customers in accordance with the world class industry standards. You'll Secure resource readiness, responsiveness and capability to fulfil the current & future business needs, drive optimal utilization, operational cost optimization and manage maintenance work profitability.

You'll also be responsible to keep customer centricity in decision making and to ensure high level collaboration with market operations. Manage the customer service operations in efficient manner by liaising and leveraging the cross functional teams. 

This is a local role based in Algiers, Algeria.

What you will do

• Lead all planned field activities so that they are executed to a High-Quality standard and in line with agreed procedures, safety standards and regulations and ensuring that all assignments are manned in perspective of first-time right approach to improve customer experience.
• Ensure active presence at customer sites, securing good relationship and partnership with customer’s operations management by frequent field visits (preferably 30 to 50% of available time). 
• Drive optimal utilization, resource readiness and responsiveness in collaboration with KA teams and central planning function, also manage the maintenance work profitability.
• Lead CSO scope issues to ensure timely and quality resolution. Support with analysis, action plan and regular communication with relevant stakeholders 
• Lead the competence development in collaboration with training function to ensure the resource readiness for all current and future activities, along with the adaptation of digitalization tools.
• Ensure that the team members are fully engaged and feeling empowered in executing the daily tasks; also manage the individual’s development plan and career path in the most efficient manner
• Ensure compliance with company policies, OHS regulations, global HR processes, reporting of time and expenses

We believe you have

• Technical or operational background
• Team leadership experience preferred.
• Strong productivity and continuous improvement focus.
• Understanding of maintenance and reliability concepts.
• Demonstrated Leadership Elements of Change, Collaborate and Engage.
• Solid communication skills (English & French).
• Continuous learner & self-starter.
• Good understanding of global and local competitive environment.
• Strong interpersonal skills & Customer focus.
• Strategic thinking, planning and execution.
• Drive for results and collaborate and open to change.