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Service Administration Executive

Date: 16-Apr-2019

Location: Shanghai, CN

Company: Tetra Pak


Main Purpose of the Job

Execute the delivery of high quality service administration, for a defined area. Ensure satisfaction of relevant stakeholders by providing high quality administrative services at agreed service level.

Key Outputs and Measurements

Chargeable Utilization Billed Utilization EDCS Maintenance Maintenance Work Profitability Administration Service Level [MAINTENANCE] Running Hours Collection [MAINTENANCE] Installed Base Master Data Accuracy [MAINTENANCE] Mandatory Rebuilding Kits Installation on Time

Key Relationships

FSO Maintenance Manager FSO Area Manager Technical Key Account Manager Cluster Project Engineering Office Manager Project Management Office Manager OFSP Cluster Process Driver

Critical Experience

3+ years experience in administration and master data management Self-discipline and accuracy Strong productivity focus Strong continuous improvement focus Demonstrated in Leadership Elements: Collaborate and Perform

Minimum Education

University Bachelor in technical/business disciplines or equivalent

Key Responsibilities

1. Execute administrative activities in own area of responsibility, delivering high quality service to the relevant stakeholders, with consistent communication and high level of efficiency, resulting in high level of satisfaction.

2. Execute regular and systematic collection of internal and customer data, maintain relevant databases. Based on this data, provide relevant reporting, visual management and regular communication to relevant stakeholders. Analyze, resolve and escalate cases of missing or inaccurate data collection. Participate in the consistent application of global standards, processes, local and legal requirements for service administration.

3. As required, participate in ordering and order coordination of relevant parts, tools, services and materials.

4. As required, execute relevant purchasing and invoicing activities within own area of responsibility and according to Corporate Governance policy.

5. Participate in strong collaboration between service administration teams to provide continuously effective administration and effective backup solutions.

6. Participate in the definition, development and deployment of visual management and management reporting including the right metrics for service administration.

7. Participate in the consistent application of global standards, processes, local and legal requirements for service administration.

8. Participate in continuous improvement, share and learn and implementation of best practices, related to service administration. Take on additional role of Process Super User, as required.

Functional Competencies - Critical for the success

  • CO Communications proficiency
  • FI Financial Business Understanding
  • QT Quality culture
  • L&ISC Tools and Systems Knowledge
  • TS Order Fulfilment - Service Products (OFSP)
  • TS Production lines
  • TS Maintenance & Reliability Concepts



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