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Cluster Resolution Leader

Date: 13-Jun-2019

Location: Hamilton, NZ

Company: Tetra Pak



  • Working closely across functional teams locally and within the region to drive rapid and customer focused issue resolution.
  • Proactively monitor the progress of issues which are logged into an in-house quality system.
  • Escalating issues to the region’s specialist team, to take charge and monitor till the issue is contained.
  • Securing proactive and regular communication to all stakeholders in the Tetra Pak Trading Company.
  • Securing deployment of appropriate Problem-Solving Methodology (PSM).
  • Proactively monitoring agreed Quality Key Performance Indicators (KPI’s).
  • Consolidating into Tetra Pak’s Company Quality Dashboard structure, analyze gaps and propose improvement actions to the Quality council.
  • Securing implementation of Critical mandatory Kits and containment Solution kits.
  • Planning, leading and following-up on capability development activities in problem solving methodology and effective use of tools and train, support and coach individuals / teams to effectively apply problem solving methodology to issue resolution.
  • Actively participating in local and global network to ensure knowledge is updated and ideas/issues are shared



  • Bachelor Degree or higher level in Engineering or Sciences related.
  • At least 7 years of customer facing experience and solid Project Management skill.
  • Working knowledge of World Class Manufacturing, TPM, Problem Solving Methodology, Six Sigma, Continuous Improvement and best practice analysis.
  • Excellent interpersonal and communication skills; and demonstrated successful ability to build positive partnerships, while working collaboratively with cross-functional teams.
  • Proficiency in English communications with strong in presentation, facilitation and influencing skills.
  • Strong leadership with ability to motivate virtual cross functional teams.
  • Able to work as Individual Contributor and travel upon business required

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